“Measuring Customer Satisfaction” by Dr.P.Chenchu Reddy & A.M.Mahaboob Basha. This is a notable research publication, that could serve as a reference Customer Satisfaction & Employee Job Satisfaction. Customer Satisfaction is essential to any kind of business. As we know modern modern organisations have shifted focus to the Customer Satisfaction only. There are 15 articles in this book which will help you to get clear knowledge about the whole situation.